Conditional Notifications in Surveys (Campaign New UI)

In the details section of surveys you can add conditional notifications, which will send a notification to an email address of your choosing when the survey is filled in, or when specific questions have been answered.

Please Note: Conditional Notifications are only available for questions which use Radio Buttons.

Setting up a Completion Notification
  1. In your Campaign go to the Add-ons tab then the Survey Tab.
  2. Attach a new Survey
  3. The Details tab of your survey will be opened up.
  4. Select the green + symbol to add a notification email.

5. Type in the email address required to be notified.
6. Select "Add".

The contact will appear in the record list.

Settings - Conditional Notifications

This method of adding a notification email is done through the Survey Settings

  1. Tick the checkbox for "Use Notification Emails".
  2. Select the green + symbol to expand the screen to add notification emails.
  3. Add the name of the notification.
  4. Add a subject for the notification if necessary.
  5. Select the email design that is sent to note.
  6. Add the email address. If you do not have a specific email you would like to send the notification to, you can set it to information from the contact record. e.g. notification to be sent to contacts sales representative.
  7. Select "Save & Close".